SHIPPING & DELIVERY INFORMATION
FOCO.COM | UK & IRE SHIPPING INFORMATION
You can select shipping options on FOCO.com during Step TWO of the checkout process. See the following table for FOCO.com shipping options and estimated timelines.
Additional shipping FAQs are provided below.
Orders are processed Monday - Friday (excluding holidays).
Orders placed after 2 pm GMT begin processing the next business day.
Some locations may not be eligible for all services due to carrier restrictions.
HOLIDAY SHIPPING DEADLINES
WHO DO THE SHIPPING DEADLINES APPLY TO?
Shipping deadlines apply to customers shipping within the United Kingdom, Ireland, and European Union.
WHEN DO I NEED TO ORDER TO MAKE SURE MY ORDER GETS TO ME BY CHRISTMAS?
All orders must be placed by the following times depending on the service level you choose at checkout.
Standard Delivery - December 20 by 12:00 PM GMT
Express Delivery - December 20 by 12:00 PM GMT
Ireland & European Union
Standard Delivery - December 14 by 12:00 PM GMT
Express Delivery - December 15 by 12:00 PM GMT
DO YOU OFFER EXPEDITED SHIPPING?
Yes. Orders that are eligible for expedited shipping will show available options at checkout. For further information, please email us at CustomerCare@foco.com
WHICH ITEMS CAN BE GUARANTEED IF I ORDER BEFORE THE DEADLINE?
For guaranteed shipping, the item must be in stock at the FOCO warehouse at the time of purchase. This does not include items shipped directly from a vendor. Custom products are not guaranteed to be delivered by Christmas.
ITEMS IN MY CART HAVE A LEAD TIME TO SHIP - WILL THEY ARRIVE BEFORE CHRISTMAS?
We cannot guarantee Christmas delivery for any item that is currently Out of Stock or on Pre-Order with a shipping lead time.
FREQUENTLY ASKED QUESTIONS
WHERE CAN I SHIP MY ORDER?
Orders can be shipped within the United Kingdom, Republic of Ireland, Isles of Man and the European Union. FOCO.com does not ship outside of Europe, but ordering options are available in several other countries by selecting your region at the bottom of the page.
FOCO.com doesn't ship to P.O. boxes, international re-shippers or businesses that forward packages to international addresses.
HOW DO I GET FREE SHIPPING?
You'll automatically receive free standard shipping on all qualifying orders of
£75 or more when you are shipping within the United Kingdom.
WHEN EXACTLY WILL I RECEIVE MY ORDER?
When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email or sms text.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
Of course! You can check your order status any time after it's placed. Tracking information will also be emailed to you when the order ships.
If you have signed up for a FOCO Squad Account during checkout you may log into your account at any time to and check the current status of your order. If not, we will still make sure our carrier pigeon sends you regular email updates.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Unfortunately, the shipping address cannot be changed after an order is placed. Please contact FOCO.com Customer Service to help you adjust your order. However, if your order has been processed you will not be able to adjust your order.